1. Introduction
Cognive Solutions ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title
- Form Data: Information submitted through contact forms, inquiry forms, or service request forms
- Communication: Messages, emails, and correspondence
- Professional Information: Resume, portfolio, work history (if applying for positions)
- Payment Information: Billing address, payment method (processed securely)
2.2 Information Collected Automatically
- Device Information: Device type, browser type, IP address, operating system
- Usage Data: Pages visited, time spent on pages, clicks, scrolling behavior
- Cookies & Tracking: Browser cookies, analytics data via Google Analytics
- Location Data: General geographic location (city, country level, not precise)
3. How We Use Your Information
We use collected information for the following purposes:
- Responding to inquiries and providing customer support
- Processing service requests and payments
- Improving our website and services
- Sending marketing communications (only with your consent)
- Analyzing site usage and performance
- Preventing fraud and enhancing security
- Complying with legal obligations
- Personalizing your experience
4. Legal Basis for Processing (GDPR)
If you are in the EU, we process your data based on:
- Consent: When you explicitly agree (e.g., newsletter signup)
- Contract: When necessary to provide services you've requested
- Legal Obligation: When required by law
- Legitimate Interest: When processing is necessary for our business interests
5. Information Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Payment processors, hosting providers, email services (under confidentiality agreements)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or business sale
- Third Parties: Only with explicit consent
6. Data Retention
We retain your personal data for as long as necessary to provide services and fulfill the purposes outlined in this policy:
- Contact information: Until you request deletion or unsubscribe
- Service data: Duration of engagement plus 3 years for record-keeping
- Marketing data: Until you opt-out
- Analytics: 26 months (Google Analytics default)
7. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of data we hold about you
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict: Limit how we use your data
- Right to Portability: Receive data in a portable format
- Right to Object: Opt-out of marketing or processing
- Right to Withdraw Consent: Revoke consent anytime
To exercise these rights, contact us at privacy@cognivesolutions.com
8. Cookies & Tracking Technologies
8.1 Types of Cookies We Use
- Essential: Required for site functionality
- Analytics: Google Analytics (understand site usage)
- Marketing: Tracking conversions and advertising (optional, requires consent)
8.2 Cookie Consent
We display a cookie banner on first visit. You can:
- Accept all cookies
- Accept only essential cookies
- Manage preferences
9. Security
We implement appropriate technical and organizational security measures to protect your data:
- HTTPS/SSL encryption for data in transit
- Secure password hashing for stored credentials
- Regular security audits and updates
- Access controls and staff training
- Firewall and intrusion detection
However, no method is 100% secure. While we strive to protect data, we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.
11. International Data Transfers
If you are in the EU and your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, etc.).
12. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If we become aware of this, we will delete such data immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective when posted on the website. Your continued use constitutes acceptance of modifications.
14. Contact Us
For privacy-related questions or to exercise your rights:
Cognive Solutions Privacy Team
Email: privacy@cognivesolutions.com
Website: cognivesolutions.com
Data Protection Officer
Email: dpo@cognivesolutions.com
15. EU Data Subject Rights
If you're in the EU, you have the right to lodge a complaint with your local data protection authority if you believe we've violated your rights.